SHIPTECTION FAQ

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

How do I file a claim?

You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: https://claims.insureship.com/lookup (File a Claim).

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.

What is covered under the shipping insurance policy?

You can read the full policy here: ShipTection Plus - Policy Coverage.

What are the filing time frames?
  • Time to File: 90 days from date of shipment.
  • Lost Shipments: Wait 20 days for domestic shipments; 30 days for international shipments.
  • Damaged Shipments: Can be filed immediately.
What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit.

You can read the full list of items that aren’t covered here: ShipTection Plus - Policy Coverage.

What documents do I need to submit?

You will need to provide:

  • Online claim form
  • Proof of value (sales/purchase invoice)
  • Recipient statement of non-receipt or damage
  • (If applicable) Pictures of damage, repair estimate, or salvage value
Does shipping insurance work internationally?

Yes, shipping insurance works internationally excluding the following countries: Afghanistan, Angola, Bolivia, Iraq, Congo, Burma, Iran, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea, Paraguay, Somalia, Syria, Zimbabwe, and Venezuela.