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What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?
You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: https://claims.insureship.com/lookup File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
What is covered under the shipping insurance policy?
You can read the full policy here: ShipTection Plus - Policy Coverage.
What are the filing time frames?
Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment Damaged Shipments: Can Be Filed Immediately
What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Plus - Policy
What documents do I need to submit?
Online Claim Form
Proof of Value (Sales/Purchase Invoice)
Recipient Statement of Non-Receipt or Damage
(If Applicable) Pictures of Damage, repair estimate, or salvage value.
Does shipping insurance work internationally?
Yes, shipping insurance works internationally excluding the following countries: Afghanistan
Congo Ivory Coast Lebanon Liberia Libya Nigeria North Korea
Paraguay Somalia Syria Zimbabwe Venezuela