FAQ’s

 

Business Hours

 

8am-4pm cst M-F

We are CLOSED weekends and holidays

All inquiries will be answered in 24-48hrs

M-F

The following business day during weekends

 

Where are you located?

 

Dallas Texas we’re online only #BLACKOWNED

How long does the units last?

 

With proper care units can last from 1-2 years or even longer.

 

Is it human hair?

 

Each unit is made with a human hair lace wig and braided with braiding hair as you would your natural hair.

 

What type of lace is used?

 

Typically we use swiss full lace,frontal,and closures. Medium brown or transparent lace. Sometimes we use a more expensive silk base lace. Due to the lace shortage worldwide we don’t always use the same lace for every unit .

We don’t use HD lace at all lace is too thin for braid units.

 

Can they be worn glueless?

 

Yes! Glueless simply means unit applied and secured without any adhesive or tape. Please consult a professional for glueless application if you don’t know how.

 

Are the braid wigs heavy ?

 

Essentially this question is based on person to person. Meaning I may think a unit is heavy and another customer may not. We typically like to tell customers some units may mimic a freshly installed set of braids to the natural hair. Remember the longer in length the unit is the more weight it may have. Our most lite weight units are the Bantu Knots and any of the Knotless braid units.

 

Are units ready to wear out of package?

 

NO!! You have to customize unit to your liking. Meaning pluck and style baby hair,bleach knots more if you desire (units come prebleached). We recommend just using concealer or lace tint so you won’t damage unit and for longevity.

 

When I received my unit it was frizzy

 

Boho locs and box braids may be frizzy when received. These units are made with human hair strands cut directly from bundles and no product is applied. Once you customize and apply unit we recommend putting some mouse to revitalize curls . Also don’t finger through the boho units aggressively it will cause unit to shed.

Mousse can be applied to units to tame fly aways.

 

I love your units ,but I don’t see a style or color I like.

Email us! We offer custom units in any style or color of your choice.

Girlissawig @yahoo.com

 

Which unit is best for beginners ?

 

Amber,Kiva or Sunkist these units are best for self application and best glueless unit . Simply put on cut lace and go!

 

 

Can you customize baby hair?

No we don’t because everyone’s head shape is different and baby hairs need to be cut to fit your face frame.

 

How long does shipping take?

Please refer to our shipping and returns policy

 

(1) Shipping and Returns – Girl Issa Wig LLC

 

Do you ship worldwide?

 

Yes! 

WE RECCOMEND PURCHASING ROUTE PACKAGE PROTECTION TO PROTECT YOUR PACKAGE IN THE EVENT IT IS LOST OR STOLEN. IT CAN BE ADDED AT CHECKOUT. 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!

 

 How to tell if a unit is instock

READ DESCRIPTION OF THE UNIT YOU’RE INTERESTED IN WHICH USUALLY CAN BE FOUND UNDER OR NEXT TO PRODUCT PICTURE. IF IT SAYS ANYTHING ABOUT PREORDER IT’S NOT INSTOCK AND TURN AROUND IS LISTED. IF NOT THAT UNIT IS INSTOCK AND CAN SHIP IMMEDIATELY.

 

What size caps are your wigs?

 

Most of all of our wigs come in a standard cap size.  This cap size will fit small and medium size heads well. Will not fit large head sizes.  If your head circumference is larger than 22.5 inch circumference, our standard size wig cap will not fit,but we can custom make a unit for you in large cap simply email us or put in notes in cart and we’ll process for you. Custom/preorders can take up to 2-3 weeks not including weekends or holidays.

 

 

Can the braids be taken down?

 

Yes they can,but the hair length is about 8in long so if you plan on styling the unit you must add bundles for length or wear in pixie cut style.

 

 

I have another question that’s not listed here.

No worries. You may email or chat with us via website chat button we’ll be happy to assist you.

 

 

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